About the Pacific Coast Coalition - Dairy Business Innovation Initiative
Fresno State Team
Dr. Carmen Licon Cano
Director
Dr Licon is the Associate Director for the Institute for Food and Agriculture and the Director of the Milkulture Institute, which brings an interdisciplinary approach to the art, science, and culture of dairy products. Director of the Dairy Products Technology Center at Cal Poly, Dr. Licon earned her M.S. and Ph.D. in Agricultural Science and Engineering at the University of Castilla La Mancha, Spain, specializing in dairy product development and aroma analysis. She also served as a postdoc in France at the National Institute of Agricultural Research and at the Institute of Neuroscience in Lyon, where she explored how bacteria interactions in cheese will influence the aroma composition and how consumers perceive these aromas. She has secured >$23 million in grants, much of which supports the PCC-DBII. Dr. Licon created the recipe for an award-winning cheese with saffron and is a cheese enthusiast fascinated by the olfactory system and how it influences emotions and food choices.

Dr. Susan Pheasant
Director
Dr. Susan Pheasant is the Director of the Institute for Food and Agriculture and “cowkeeper” for the Pacific Coast Coalition - Dairy Business Innovation Initiative, a >$23 million endeavor spanning six states and eight institutions of higher education. Her educational background includes undergraduate degrees in Agricultural Economics and Business Administration (WSU) as well as an MBA-Ag Specialization (Cal Poly-SLO) and an Interdisciplinary Ph.D. incorporating ag econ, marketing, education, and rural sociology (WSU) to evaluate how growers make decisions to adopt new technologies and ideas. Dr. Pheasant has consulted with national and international agribusinesses and non-profit organizations to implement change technologies and educational programs, helped producers prepare for food safety audits, and conducted 3rd party audits. She is part of a six-generation lineage of tree fruit growers who firmly believe and practice that apple pie is best a la mode with ice cream.

Jennifer Harper
Institute for Food and Agriculture, Fresno State Foundation
Jennifer graduated from Fresno State with a blended program degree in Liberal Studies and Elementary Education. With seven years’ experience in Human Resources and Office Management, she now supports Fresno State Foundation grants by paying invoices, reimbursements, travel claims, ordering supplies, student new hires, and processing timesheets. She also plays a critical role in organizing the Ag Kids Camp for local youth (ages 7-11) to experience farm, food, and agriculture at the 1,000-acre Fresno State farm.

Grace Cota
Institute for Food and Agriculture, Fresno State
Grace earned her Bachelor’s degree in Agricultural Business with a minor in Animal Science from California State University, Fresno. Her academic background provides a strong foundation in agricultural systems, financial management, and regulatory frameworks within the agriculture industry. In her role for PCC, she oversees federally funded grants administered through the Institute for Food and Agriculture. She also works closely with PCC awardees to manage contracts, process reimbursements, and monitor grant expenditures throughout the full lifecycle of each award — from contract execution through closeout. In addition to financial oversight, she serves as a key point of contact, providing guidance on compliance requirements, reimbursement procedures, and grant-related processes. Her work supports the success of agricultural programs and research initiatives by ensuring funding is managed with integrity, transparency, and accountability.
Our Framework
PCC processors, universities, and supporting organizations are strengthening the dairy industry through these nine goals:
- Innovating dairy products by introducing options for evolving consumer preferences.
- Enhancing existing products and crafting new value-added items to satisfy both local and global demand.
- Expanding product lines to boost the availability of fresh milk and dairy offerings for domestic and export markets.
- Exploring milk’s non-food, high-value applications, such as packaging films, pet edibles, and cosmetics.
- Maximizing milk’s value by improving nutritional content through specialized production methods, feed additives, and component separation.
- Implementing advanced processing technologies to optimize value-added dairy production, recover high-value co-streams, and increase profitability.
- Pioneering new opportunities in value-added dairy ingredients, nutritional powders, specialty blends, and milk fat products to reduce reliance on commodity markets.
- Driving sustainability with innovative packaging, efficient processing, and creative reuse of dairy co-products, including net-zero processing plants.
- Promoting the consumption of premium dairy products through marketing, strategic outreach, and immersive agritourism experiences.
The PCC-DBII is part of a national initiative to help the dairy industry address ongoing supply chain and food system challenges by offering resources for:
- Business plan development,
- Marketing and branding, and
- Increasing access to innovative production and processing techniques to support the development of value-added products.
This initiative currently operates in six states — Arizona, California, Nevada, New Mexico, Oregon, and Washington — and is supported by collaborative partners and grant funding which will make more than $11.4 million available to regional dairy businesses for innovation-related investments.

Fresno State is uniquely qualified to spearhead this initiative, given that California leads the nation in milk production and milk is the number one agricultural commodity in the state. As home to hundreds of dairy businesses, the Pacific Coast region is also well-positioned to serve the needs of growing markets in Asia and Latin America.
At the national level, the federal DBI Initiative provides direct technical assistance and grants to dairy businesses. Other DBI regions are:
- Dairy Business Innovation Alliance (Illinois, Indiana, Iowa, Kansas, Michigan, Minnesota, Missouri, Nebraska, Ohio, South Dakota, and Wisconsin).
- Northeast Dairy Business Innovation Center (Connecticut, Delaware, Maine, Maryland, Massachusetts, New Hampshire, New Jersey, New York, Pennsylvania, Rhode Island, and Vermont)
- Tennessee Dairy Business Innovation Initiative (Alabama, Arkansas, Florida, Georgia, Kentucky, Louisiana, Mississippi, North Carolina, Puerto Rico, South Carolina, Tennessee, Virginia, and West Virginia)